Cancellation Policy for JR PASS  

==Exchange Voucher ( Before exchanging the JR PASS in Japan) ==
If your Exchange Voucher has not been exchanged for a JR  Pass in Japan and has not exceeded one year after the date of issue, we can refund it.  The cancellation fee is 10% of your purchase price and the shipping fee.  Please ship back your unused Voucher to us. Once we receive your Voucher, we will process a refund for you. The shipping fee will not be refunded and we are not able to refund for carrier delays. Purchases from Japan Experience and Jrailpass, cannot be refunded through us. You will need to contact them directly for a refund.

[Shipping to]  

NTA America, Inc.

My JR Pass Desk

1411 West 190th Street, Suite 650, Gardena, California, 90248, U.S.A

==JR Pass (After exchanged to JR PASS) ==
After the Exchange Voucher is exchanged for a Japan Rail Pass and before the Japan Rail Pass is used, the Japan Rail Pass can be refunded at any Japan Rail Pass exchange office in Japan.
* 10% of the Japan Rail Pass price in Japanese Yen, will be deducted as a handling fee.
* No refund can be made for any reason on or after the first day of use (start date).
* Neither refunds nor extensions of the validity period can be made on a Japan Rail Pass in the event of train's non-operation, delay, or the like.

Please note that we cannot process any refunds after you have exchanged for JR Pass. It can only be done In Japan.


Cancellation / Change Policy of  Day Tour Package

When you cancel your reservation, basically the following fee will be assessed per person accordingly.

Please note, any shipping fee is not refundable after the shipment is made.

Prior to Departure

Cancellation Charges

08 or more days

No charge.

07 – 04 days

30% of the Tour Price

03 days or no show

100% of the Tour Price

Once we receive your message, we will cancel your reservation and process a refund for you.